Protecting and Delighting Customers with Ping and Akamai Identity Security Solutions

In a digital landscape where customer expectations and cyber threats are evolving faster than ever, two industry leaders—Akamai Technologies—have joined forces to help businesses stay ahead. This partnership brings together Ping’s best-in-class Customer Identity and Access Management (CIAM) solutions and Akamai’s intelligent edge and security services. The result? A modern identity foundation that protects customers without compromising experience.

This collaboration is more than a tech integration. It’s a shared vision: one where customers enjoy fast, frictionless, and secure digital experiences, and businesses gain the confidence to innovate without risk.

For many digital businesses, identity is both the biggest vulnerability and the biggest opportunity. A fragmented identity experience leads to frustrated customers, increased abandonment rates, and higher operational costs. At the same time, identity attacks—from credential stuffing to sophisticated bot-driven fraud—are more frequent and more costly than ever.

According to industry data, 80% of breaches involve stolen or weak credentials, and bots account for over 40% of all internet traffic. And while enterprises race to modernize, the complexity of doing it securely—across legacy systems, hybrid environments, and multiple customer touchpoints—makes it difficult to keep up.

The Ping Identity Platform helps solve these challenges by delivering centralized, flexible, and secure CIAM capabilities—all built for the scale and sophistication of modern digital businesses.

Through this partnership, Akamai customers can leverage Ping’s no-code identity orchestration, adaptive authentication, MFA, and user management capabilities. These are critical for organizations looking to secure accounts without slowing down the user journey.

The integration between Ping Identity and Akamai brings powerful joint value through product-level integration and aligned identity security objectives keeping customers secure without compromising on the customer experience. More details on the Ping Identity and Akamai solution can be found here.

Ping + Akamai Account Protector:

Akamai’s Account Protector uses machine learning and behavioral analytics to detect account takeovers and suspicious activity. Through the integration, Ping ingests Akamai’s real-time risk scores, allowing organizations to dynamically adjust authentication flows—like requiring MFA or stepping up verification—before the threat reaches the application.

Ping + Akamai Bot Manager:

Akamai’s Bot Manager detects and mitigates harmful bot traffic that can lead to credential stuffing and fraud. By stopping malicious bots upstream, the joint solution reduces load on identity services and ensures that Ping’s authentication mechanisms are only handling legitimate user traffic—protecting both the user experience and backend infrastructure.

Seamless Orchestration and Centralized Policy Control:

Ping’s no-code orchestration allows security and IT teams to easily build user journeys that adapt to context—without writing custom code. With data from Akamai feeding into Ping’s customer journeys, organizations can make smarter access decisions and fine-tune customer experiences based on real-time risk indicators.

MFA, Passwordless and SSO Services:

Ping delivers a full spectrum of multi-factor authentication, passwordless and single sign-on capabilities—which integrate with Akamai's edge and security layers to offer consistent identity experiences across all digital channels.

As customers explore new ways to secure and scale their customer-facing applications, Ping Identity brings several key differentiators:

• Enterprise-grade extensibility: The Ping Identity Platform is built for complex environments and easily integrates with existing tech stacks, including legacy systems.

• No-code orchestration: Business and security teams can visually create and manage identity journeys, adapting to new threats or business needs in minutes—not weeks.

• Industry leadership in identity security: Ping Identity has over two decades of experience protecting the world’s most security-conscious enterprises, including in finance, telecommunications, retail, aviation, healthcare, and government.

• Privacy-first architecture: Ping enables decentralized identity and gives users more control over their data—improving trust while complying with evolving regulations.

Together, Ping and Akamai are enabling businesses to strike the perfect balance: tight security without friction. This partnership allows customers to:

• Reduce fraud and account takeover attempts using real-time threat intelligence and adaptive authentication.

• Improve customer retention and satisfaction by minimizing login friction and failed access attempts.

• Accelerate innovation with agile identity orchestration that adapts as fast as business needs change.

• Lower operational burden on security and development teams through no-code workflows and upstream bot mitigation.

In today’s high-stakes digital economy, identity is the new front door. And now, with the Ping-Akamai partnership, that door is both secure and welcoming.

If you’re an Akamai customer looking to modernize your identity strategy and deliver seamless customer experiences at scale, Ping Identity is ready to help.

Learn more about how Ping Identity Platform and Akamai’s security suite work together to protect and delight your customers. Let’s build the future of digital identity—together.

Contact us today to talk about your CIAM strategy.