AI Technology can mean a lot of different things. At Ping Identity, AI Technology means any products, services or features that utilize machine learning software, algorithms, hardware or other artificial intelligence tools that generate content or make predictions, recommendations, or decisions.

PingOne Protect incorporates AI Technology to improve usability, security, and fraud detection. Ping Identity uses reasonable and appropriate controls to manage its use of the AI Technology, given the purposes for which it is used. For more information on Ping Identity’s security controls, visit the applicable Security Exhibit.

Our product documentation also uses a generative AI Technology search functionality. This use case relies on publicly available Ping Identity content, including documentation, training, knowledge base articles, and community forums, to generate content that works to meet your specific self-service needs. While Ping reviews and approves the original source content, this AI Technology can still produce inaccurate results for various reasons. If you find an issue with the generated content, please use the feedback buttons in the generated content box to help us improve its performance and reliability over time.

Ping Identity takes reasonable steps designed to ensure that its use of AI Technology does not knowingly result in inappropriate bias or unintended negative consequences to our customers and their end-users.

Ping Identity is dedicated to ongoing refinement and enhancement of our AI capabilities, so this statement will likely naturally evolve over time. We remain committed to regular review and iteration to ensure alignment with the latest advancements and best practices in responsible AI development. We are committed to being transparent with our customers regarding the use of AI Technology in our products and services.