Security Bank is one of the Philippines' leading universal banks.
Our vision is to become the most customer centric bank in the Philippines.
Our mission is to enrich lives, empower businesses, and build communities sustainably Through financial service excellence.
My name is Lucas Rollo.
I work at Security Bank, and I'm the Chief Operating Officer at Security Bank.
Where we're looking at Identity.
I think Identity is, It's going to be at the centre of everything that we do, Especially aligned with customer experience that drives better banking.
We chose Ping Identity because of its robust capability, flexibility, and proven track record in delivering secure and seamless identity solutions.
Some of the key aspects that stood out with Ping as an ideal partner are advanced Authentication capabilities, orchestration, which was key, Allowing us to design and implement complex workflows without extensive custom development.
What this has done is it has significantly reduced time to market for our digital Initiatives and enabled consistent customer experience across multiple channels.
If you look at today, we've gone live with retail banking, A completely revamped retail banking app.
In the last 4 months we have migrated around 900,000 customers from the.
To the new and it has been seamless.
It's very heartening to say that we've not had a single instance of fraud.
We have implemented stronger security controls to mitigate risks such as account takeover and Unauthorised access, and what this has done is we feel that it has significantly enhanced Trust and safety for our customers and stakeholders.
Identity is not just about security.
Identity is also about how you leverage it from an experience aspect.
So that's going to be some of the key things that we will look at: how do we really give Customers a continuum of journey as they navigate the entire bank's ecosystem, And we look forward to maintaining the momentum we have built over the last two years to ensure Our customers continue to receive the exceptional services they deserve.