Security Bank Uses Ping to Improve Security and Customer Experience

Challenge

One of the Philippine’s leading banks, Security Bank is using Ping Advanced Identity Cloud to fight fraud while improving the customer journey and time to market.

Results

In just 4 months, Security Bank seamlessly migrated 900K customers to its new app.

Objective

Security Bank’s mission is to enrich lives, empower businesses, and build communities sustainably through financial service excellence.

Challenge

Security Bank wanted to modernize its infrastructure in order to grow its business, reduce maintenance efforts, boost security and improve the user experience.

Identity is not just about security—it’s also about enhancing the customer experience. Our goal is to provide customers with a seamless journey across the bank's ecosystem.

Lucose Eralil

Chief Operating Officer

Solution

Security Bank chose Ping Identity for its robust capabilities, flexibility, and proven track record in delivering secure and seamless identity solutions.

Key aspects that made Ping an ideal partner include advanced authentication, orchestration (allowing us to design and implement complex workflows without extensive custom development), and a significantly reduced time to market for digital initiatives. This ensures a consistent customer experience across multiple channels.

Lucose Eralil

Chief Operating Officer

900k

Number of customers migrated in 4 month