Customer Story
Highlights
Improves customer service
Spurs cloud-based digital transformation
Provides a secure, unified and engaging digital experience
Major Telco's Digital Transformation Effort Streamlines Identity Systems for 55m Subscribers
Summary
XL Axiata is using the ForgeRock Identity Platform, now a part of Ping Identity, to launch a cloud-based initiative to integrate its many customer-facing systems. The solution provides a secure, unified and engaging digital experience for its growing customer base.
We are always committed to providing a better experience to our customers in order to keep and deepen engagement and loyalty. And along with our efforts to accelerate digital transformation initiatives, we needed a partner able to support us long term and help us give our customers control of their own data. We decided to select ForgeRock as we believe they have the capabilities that matched our requirements.
Yessie D Yosetya
Chief Information and Digital Officer, XL Axiata
More About XL Axiata
XL Axiata is a leading telecom company in Indonesia, providing convergence services to enhance people's daily lives and boost the digital economy. They have been in operation since October 8, 1996, offering a wide range of services to retail and corporate customers through a robust nationwide network. In 2015, they introduced a national-scale 4G LTE network and expanded to 5G in Q3 2021.
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