Customer Story
Highlights
Reduced support center calls by 45%
Reduced time spent on support center calls
Can get new services to market faster than previous system
HSBC Delivers Secure, Personalized and Awesome User Experiences for More Than 30 Million Customers in 36 Countries
Summary
Global 500 bank HSBC leverages IAM to better serve customers in a secure and compliant manner, regardless of country or device, while reducing costs.
Taking into account the different customer needs in different markets is really important and the platform allows us to do that. By taking advantage of trees, we create flexible journeys that can adapt dynamically rather than having to write lots of code
Andrew Scott
Global Head of Secure Access, HSBC
More About HSBC Bank
HSBC is one of the world’s largest banking and financial services organizations. We serve approximately 39 million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. Our network covers 62 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.
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