Customer Story
Highlights
Improves service to 100K+ customers in 130 countries
Speeds connectivity for 48 manufacturing centers, 7 R&D centers and 54 customer training centers
Serves as the cornerstone of Axalta’s highly secure, scalable and latest e-commerce platform
Global Coatings Company Better Connects Its 48 Plants, 7 R&D Sites, and 54 Training Centers
Summary
Axalta established a new customer portal to create a personalized e-commerce experience for its global and diverse customer base in the automotive, transportation, general industrial, architectural and decorative sectors. The new platform allows for secure yet easy access to information in order to improve efficiencies.
We selected ForgeRock as our technology partner because of their understanding of identity and access management in today’s global and mobile economy. The ForgeRock Identity Platform is the relationship management solution that was essential in creating a highly secure, scalable, and latest generation e-commerce platform for our diverse network of customers and extensive business operations.
Ashish Jawadiwar, Vice President, Chief Information & Digital Officer
Axalta
More About Axalta Coating Systems
Axalta provides performance coatings for a wide range of industrial applications; light vehicle and commercial vehicle coatings for original equipment manufacturers; and refinish surface preparation and coating systems for body shops globally. Our team serves more than 100,000 customers in over 140 countries. With more than 150 years of experience and impact, we innovate smarter surface solutions for better living and a sustainable future.
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