Fluent Commerce Achieves a Scalable and Secure System for Their Users via SSO

Challenge

Today’s consumers have high expectations of getting goods delivered as quickly as possible. “Managing inventory at a fast pace is what we do—for example... the response needs to be less than a second to create an order,” said Mila Anisimova, Product Manager. Fluent Commerce needed a way to provide customers with additional functionality, flexibility, and security. They specifically required an SSO solution that could be integrated with their customers’ identities, but they found few companies that could meet their unique multi-tenant use case.

Solution

The PingOne platform was able to easily integrate the identity function for Fluent Commerce’s customers, connecting that desirable SSO capability while supporting a multi-tenant architecture. Ping provided an identity solution that was scalable and secure to meet the needs of global customers. This gave Fluent Commerce the flexibility to allow users to have their own requirements, such as specific password settings or account blocking rules, without being dependent on the requirements of any other company.

Results

Thanks to Ping, Fluent Commerce’s customers now have access to a federated connection from their SSO into Ping environments and use Ping Identity as a service provider. This successfully made user management much easier for their customers, a major achievement for a company that strives to provide maximum flexibility. Across the board, this is a win-win situation that allows Fluent Commerce to maintain its role in the ecommerce industry, helping retailers meet the high demands of shoppers worldwide.