Effective: January 2024
For a list of ForgeRock sub-processors, please click here.
OPERATIONAL SUB-PROCESSORS: INFRASTRUCTURE, MONITORING & SECURITY
Customer tenant data processed in the ordinary course of production operations
Data center providing infrastructure-as-a-service.
Customers select the region(s) of data residency offered by Ping Identity.
Email notification services for customers.
Customers select the region(s) of data residency offered by Ping Identity.
Cloudflare provides a content delivery network and distributed DOS attack prevention services, and offers security and performance benefits to all Ping cloud customers.
Customers cannot select the region where data is processed.
Corporate email and documentation.
Email correspondence and documents may contain customer data.
Application performance management.
Performance metrics for customer tenants.
Operational logs and business analytics.
Customer data is logged for event monitoring and troubleshooting purposes and is retained in the region of residency.
Security log and event management; security analytics.
Customer data is logged for security monitoring and troubleshooting purposes.
OPERATIONAL SUB-PROCESSORS: CUSTOMER SUPPORT & INCIDENT RESPONSE
Customer data processed only in the context of a customer support case or security incident
Salesforce-to-Jira integration.
Securely automates transfer of support ticket data from Salesforce to Jira.
Documentation and issue tracking.
Customer documentation and data related to support cases may be stored in Atlassian Cloud.
Storage and transfer of log files for customer support.
Generally applicable when a customer files a support case and attaches customer data to the ticket (e.g., attachments, log files).
Backup of customer support endpoints.
Backup of customer support endpoints. Customer data related to support cases may be processed on endpoints in use by customer support personnel. All data is encrypted and the encryption key is controlled by Ping.
Incident response.
Crowdstrike might have access to customer data in the event of a security incident.
Cloud backup of Salesforce data.
When customers file a support case in Salesforce, that data will be backed up periodically.
Service cloud that facilitates the customer support ticketing process.
Customer data related to support cases may be stored in Salesforce.
Customer support case management
Used to increase productivity and improve backlog management for the global customer support team.
Data center providing infrastructure-as-a-service, and email notification services for customers
Customers select the region(s) of data residency.
Rekognition image verification
Data is stored in region(s) selected by customer for PingOne tenant.
AFFILIATE SUB-PROCESSORS
Data processed for all customers, including non-US customers